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Terms and condition



Effective Date:     1 January 2025


1. Introduction

Welcome to Bantoo Food. These Terms of Use (“Terms”) govern your access to and use of Bantoo Food services, including mobile applications, websites, and related services (collectively, "Services"). By using Bantoo Food, you agree to these Terms. If you do not agree, please do not use our Services.


2. Definitions

  • “User” refers to anyone using Bantoo Food services.
  • “Account” refers to the user profile required to access Bantoo Food services.
  • “Merchant” refers to businesses using Bantoo Food for transactions.
  • “Transaction” refers to food orders, payments, and other service-related operations.


3. Eligibility

To use Bantoo Food, you must:

  • Be at least 18 years old.
  • Have the legal capacity to enter into agreements.
  • Provide accurate, complete registration information.

Bantoo Food may refuse service or close accounts if eligibility requirements are not met.


4. Account Registration and Security

Users must register with accurate personal details.
You are responsible for maintaining the confidentiality of your login credentials.
Notify Bantoo Food immediately of unauthorized account access.
You are liable for all activities under your account.


5. Services Provided

Bantoo Food offers:

  • Food ordering from partner restaurants.
  • Delivery services to designated locations.
  • Payment processing for orders.
  • Customer support for order-related issues.

Certain features may require identity verification.


6. User Obligations

By using Bantoo Food, you agree to:

  • Use services lawfully and for intended purposes.
  • Respect the privacy and rights of other users.
  • Not engage in abusive, harmful, or unauthorized activities.

Bantoo Food may suspend accounts for violations.


7. Fees and Charges

  • Service fees may apply for deliveries, transactions, or other services.
  • Fee details are available within the Bantoo Food app and website.
  • You are responsible for all applicable taxes.


8. Order and Delivery Policies

Orders are confirmed upon successful payment.
Estimated delivery times are provided but may vary.
Users must ensure accurate delivery addresses.
Failed deliveries due to incorrect addresses may incur additional fees.


9. Refunds and Cancellations

Orders can be canceled before restaurant confirmation.
Refunds are subject to restaurant policies and applicable laws.
Bantoo Food may refund for canceled or undelivered orders after investigation.


10. Privacy and Data Protection

Bantoo Food protects your data under our Privacy Policy. By using our Services, you consent to data processing for service delivery and regulatory purposes.


11. Intellectual Property

Bantoo Food and related content (logos, trademarks, software) are protected by intellectual property laws. Users may not copy, modify, or distribute Bantoo Pay’s intellectual property without permission.


12. Prohibited Activities

  • Users may not use Bantoo Food for:
  • Illegal, abusive, or fraudulent activities.
  • Sharing harmful or offensive content.
  • Violating privacy rights of other users.

Violation may result in account suspension and legal action.


13. Third-Party Services

Bantoo Food may integrate third-party services. Users are subject to third-party terms when using such services. Bantoo Food is not liable for third-party actions.


14. Limitation of Liability

Bantoo Food is not liable for:

  • Losses due to user negligence, unauthorized access, or service interruptions.
  • Indirect, incidental, or consequential damages.

Liability is limited to the the amount of fees paid for the affected service.


15. Indemnification

You agree to indemnify Bantoo Food from claims, damages, or liabilities arising from:

  • Breach of these Terms.
  • Unauthorized use of Bantoo Pay services.


16. Account Suspension and Termination

Bantoo Food may suspend or terminate accounts for:

  • Breach of these Terms.
  • Fraudulent or illegal activities.
  • Regulatory requirements.

Users can close accounts by contacting Bantoo Food support. Outstanding obligations must be settled before closure.


17. Dispute Resolution

Users should first contact Bantoo Food to resolve disputes.
Unresolved disputes may be referred to arbitration under applicable laws.


18. Governing Law

These Terms are governed by the laws of the International Chamber of Commerce courts in London. Users agree to the exclusive jurisdiction of the International Chamber of Commerce courts in London.


19. Changes to Terms

Bantoo Food may update these Terms periodically. Users will be notified of significant changes. Continued use after changes implies acceptance.


20. Contact Us

For questions about these Terms, contact:

Bantoo Food Customer Support
    Email: info@bantoofood.com
    Address: Bantoo Pay Africa, Angre Papaya Djomi, 04 BP 1164, Abidjan 04, Côte d’Ivoire